Privacy Policy & Legal Infomation

Flow Portal Privacy Policy

Effective Date: 17 Oct 2025

At Senapsis ("we", "our", "us"), accessible at www.senapsis.com, we are committed to protecting your privacy and being transparent about how your information is used. This Privacy Policy explains what data we collect, why we collect it, and how we use it to build a trusted space for farmers and supporters worldwide.

1. Information We Collect

A. Information You Provide

When you use the Flow Portal App or contact us, we may collect:

  • Personal Details: Name, email address, company, and role

  • Account Data: Username, password, and profile photo (if provided)

  • Device or Equipment Data: Device serial numbers, calibration data, configuration settings, and usage history

  • Operational Data: Job notes, site details, addresses, and optional location data (if enabled on your device)

  • Support Requests: Messages, attachments, or screenshots submitted for technical assistance

B. Information Collected Automatically

  • IP address, device type, browser information

  • Log data (e.g., when you sign in or interact with content)

  • Approximate geolocation data data (if enabled in your device/browser)

2. How We Use Your Information

We use your data to:

  • Create and manage your Flow Portal account

  • Sync calibration, configuration, and site data securely across devices

  • Provide technical support and resolve issues

  • Improve app performance and reliability

  • Notify you about important updates, new features, or service alerts

  • Comply with applicable legal, safety, or regulatory obligations

3. Who Can See Your Information

  • Your Data: Data and records created through your account are private to you unless explicitly shared.

  • Team Access: If you belong to an organizational account, administrators or designated managers may access shared data for operational purposes.

  • Support Access: SENAPSIS LTD support staff may access relevant records only when required for diagnostics, safety, or compliance.

  • Public Access: No personal or operational data is made publicly visible.

4. Sharing Your Information

We never sell your personal data.

We may share data only:

  • With trusted third-party services that help us run the platform (e.g. hosting, analytics, email)

  • When required by law or to protect safety and security

  • If you choose to share data with a specific group or connection

5. Your Rights

You have the right to:

  • Access and review your data

  • Correct or delete inaccurate information

  • Control who can see your personal fields

  • Request deletion of your account and all associated data

To make a request, contact us at info@senapsis.com.

6. Data Security

We take appropriate measures to protect your information using encryption, access controls, and monitoring. However, no system is 100% secure, so we recommend using strong passwords and caution when sharing sensitive information.

7. Data Retention

We retain your information only as long as necessary to provide the service, comply with legal obligations, and ensure community safety.

If you delete your account, your data will be removed within 30 days unless otherwise required by law.

8. Children’s Privacy

Flow Portal is intended for professional and business users.

This platform is not intended for children under the age of 16. We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this policy from time to time. If changes are significant, we’ll notify you via email or in-app notification.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is used, contact us at:

Email: info@senapsis.com
Website: www.senapsis.com

SENAPSIS LTD

Unit 4, Devon Units
Budlake Road, Exeter
Devon, EX2 8PY
United Kingdom

Registered in England and Wales (Company Number: 12210611).